Terms and Conditions

Terms and Conditions

Welcome to VELORR!

These Terms and Conditions govern your use of the VELORR website, located at velorr.in.

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use the VELORR website.

For the purposes of these Terms and Conditions, "Client", "You", and "Your" refer to the person accessing or using this website. "VELORR", "The Company", "We", "Us", and "Our" refer to VELORR. "Party" or "Parties" refers to both the customer and VELORR.

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Cookies

VELORR uses cookies and similar technologies to improve website functionality, understand website usage, and provide a better experience to visitors.

By accessing and using velorr.in, you consent to the use of cookies in accordance with our Privacy Policy.

Cookies may also be used by certain third-party service providers, analytics providers, payment partners, and advertising partners that support the operation of our website.

License and Intellectual Property

Unless otherwise stated, VELORR and/or its licensors own all intellectual property rights relating to the material available on velorr.in.

All intellectual property rights are reserved.

You may access the website for your personal, non-commercial use, subject to these Terms and Conditions.

You must not:

  • Republish material from VELORR without prior written permission.

  • Sell, rent, or sub-license material from VELORR.

  • Reproduce, duplicate, or copy VELORR content without permission.

  • Redistribute content from VELORR.

  • Modify, reproduce, or commercially exploit VELORR's trademarks, logos, product images, photographs, videos, designs, or written content without prior written permission.

The VELORR name, logo, product names, visual identity, photographs, graphics, product descriptions, website design, and other original content are protected by applicable intellectual property laws.

User Comments and Content

Certain areas of the website may allow users to submit reviews, comments, feedback, photographs, or other content.

VELORR does not necessarily endorse or adopt the views expressed in user-generated content.

Users are responsible for the content they submit.

You represent and warrant that:

  • You have the right and necessary permissions to submit the content.

  • Your content does not infringe any copyright, trademark, patent, privacy, or other rights of any third party.

  • Your content is not defamatory, abusive, offensive, obscene, fraudulent, misleading, or otherwise unlawful.

  • Your content does not contain malicious software or harmful code.

  • Your content is not submitted for the purpose of unlawful solicitation or commercial activity.

By submitting content to VELORR, you grant VELORR a non-exclusive, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, and website-related purposes, subject to applicable law.

VELORR reserves the right to review, moderate, edit, or remove any user content that it considers inappropriate, unlawful, misleading, offensive, or in violation of these Terms and Conditions.

Hyperlinking to Our Website

The following organizations may link to the VELORR website without prior written approval, provided that the link is lawful, non-deceptive, and does not falsely imply sponsorship, endorsement, or affiliation:

  • Government agencies

  • Search engines

  • News organizations

  • Online directory distributors

  • Accredited businesses

Other organizations may request permission to link to the VELORR website, including:

  • Consumer and business information websites

  • Online community websites

  • Internet portals

  • Professional firms

  • Educational institutions

  • Trade associations

VELORR may approve or reject such requests at its sole discretion.

Approved organizations may hyperlink to the VELORR website using:

  • The VELORR corporate name

  • The relevant website URL

  • Another appropriate description of the website that is accurate and consistent with the context of the linking website

Use of the VELORR logo or other artwork for linking purposes requires prior written permission from VELORR.

iFrames

Without prior written permission from VELORR, you may not create frames around our webpages or use techniques that alter the visual presentation, appearance, or functionality of the VELORR website.

Content Liability

VELORR is not responsible for content appearing on third-party websites that link to or from our website.

You agree not to create or maintain links to VELORR from websites containing unlawful, defamatory, obscene, fraudulent, offensive, or otherwise inappropriate material, or material that infringes the rights of any third party.

VELORR reserves the right to request the removal of any link to our website that we consider inappropriate or unauthorized.

Reservation of Rights

VELORR reserves the right to:

  • Request the removal of any link to our website.

  • Modify or discontinue any part of the website without prior notice.

  • Update, amend, or modify these Terms and Conditions at any time.

  • Correct errors or inaccuracies in website content.

  • Refuse or cancel orders where permitted by applicable law.

  • Take appropriate action against fraudulent, abusive, or unauthorized use of the website.

By continuing to use the VELORR website after changes are posted, you agree to be bound by the updated Terms and Conditions.

Removal of Links

If you find any link on the VELORR website that you believe is inappropriate or offensive, you may contact us and inform us of the issue.

VELORR may review such requests but is not obligated to remove every reported link.

VELORR does not guarantee that every piece of information on the website will always be complete, accurate, current, or error-free. Product information, pricing, availability, offers, and other website content may be changed or updated without prior notice.

Product Information

VELORR makes reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other product information displayed on the website are accurate.

However, minor variations in product appearance, packaging, colour, or presentation may occur due to screen settings, photography, manufacturing batches, packaging updates, or other factors.

VELORR reserves the right to correct errors, update product information, and change prices or availability without prior notice.

Patch Test

For products that are intended for application to the skin, customers are advised to perform a patch test before use.

Discontinue use if irritation, discomfort, or an adverse reaction occurs.

Customers should follow the product-specific usage instructions provided with the product.

Orders and Payments

By placing an order through velorr.in, you agree to provide accurate and complete information necessary for processing and delivering your order.

VELORR reserves the right to cancel or refuse an order in circumstances including, but not limited to:

  • Suspected fraudulent activity

  • Incorrect or incomplete information

  • Product availability issues

  • Pricing or technical errors

  • Payment issues

  • Orders that appear to involve unauthorized resale or misuse

Any eligible refund arising from an order cancellation will be handled in accordance with VELORR's applicable Return, Refund & Cancellation Policy.

Return, Refund & Cancellation Policy

VELORR does not generally accept returns or provide refunds for products that have been delivered in good condition.

This includes returns requested because of:

  • Change of mind

  • Personal preference

  • Dislike of fragrance

  • Ordering the wrong product or variant

  • Product no longer being required

Refunds or replacements may be considered only for approved cases such as:

  • Verified product damage

  • Incorrect product delivered

  • Confirmed manufacturing defect

Damage claims must generally be reported within 48 hours of delivery and may require photographs, videos, and other evidence for verification.

For complete details, customers should refer to the VELORR Return, Refund & Cancellation Policy.

Limitation of Liability

To the maximum extent permitted by applicable law, VELORR shall not be liable for losses or damages arising from the use of, or inability to use, the website or its content.

Nothing in these Terms and Conditions shall:

  • Exclude or limit liability for death or personal injury where such liability cannot legally be excluded.

  • Exclude or limit liability for fraud or fraudulent misrepresentation.

  • Exclude or limit any liability that cannot legally be excluded or limited under applicable law.

  • Affect any statutory rights or consumer protections that cannot legally be excluded.

VELORR shall not be responsible for indirect, incidental, consequential, or special losses to the extent permitted by applicable law.

Website Availability

VELORR does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Website access may occasionally be suspended or restricted due to maintenance, technical issues, updates, security matters, or circumstances beyond our reasonable control.

Third-Party Websites and Services

The VELORR website may contain links to third-party websites, payment gateways, delivery providers, social media platforms, or other external services.

VELORR is not responsible for the content, privacy practices, availability, security, or policies of third-party websites and services.

Your use of third-party services may be subject to their own terms and conditions and privacy policies.

Fraudulent or Unauthorized Use

VELORR reserves the right to investigate and take appropriate action against fraudulent transactions, abusive behaviour, unauthorized use of promotional offers, false claims, payment fraud, or other misuse of the website and its services.

This may include cancellation of orders, restriction of accounts, refusal of future orders, or other action permitted under applicable law.

Changes to These Terms

VELORR may update or modify these Terms and Conditions from time to time.

Any updated version will be posted on this page with the revised effective date where appropriate.

You are encouraged to review these Terms and Conditions periodically.

Continued use of velorr.in after any changes constitutes acceptance of the updated Terms and Conditions.

Contact Information

For questions, concerns, or requests relating to these Terms and Conditions, please contact VELORR through the contact details provided on velorr.in.

Registered/Business Address:
LP-46 D, Pitampura
Delhi – 110034
India

Governing Law

These Terms and Conditions and any separate agreements between you and VELORR shall be governed by and construed in accordance with the laws of India.

Any disputes shall be subject to the applicable jurisdiction of the courts in India.

Last Updated: August 2026